By: Jim Johnson

Jim Johnson — Mon, 17 Mar 2008 23:51:13 +0000

Hi, I too am a customer at ‘The Acoustic Centre’ I have purchased several guitars from them, ranging from new to second hand. I have never had a ‘dud’ and have been happy with every guitar and the service throughout my dealings with every memeber of the business. I think maybe the key to their business is the fact that everyone who works there is a ‘working musician’ and knows their stuff inside out, (including what it’s like to be a new musician) also the shop doesn’t confront you as an intimidating environment as do so many other shops. I agree that the staff don’t do the ‘high pressure’ sales job on you…their philosophy is simple…’If you like the guitar and it likes you, you’ll probably buy it and take it home! I know this sounds like an ‘inside job’ but I am a genuine customer who has bought and sold through this shop with no hassle’s. I usually layby my purchases with no pressure or annoying ‘reminder phone calls’ if I need work done to any of my instruments, like pick-ups or re-strings, it’s done with the minimum of fuss and at/with the best possible technician and price. I have purchased vintage and new equipment that always has a money back policy expressed to me. So, if your a new ‘muso’ or a bedroom player or a polished performer and your happy…tell me, tell them…tell your mates. Happy Strumming J.J.

Comments on: Lessons in Customer Service from an Acoustic Guitar Shop

By: Jim Johnson