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The key to measuring your web design, copywriting & web marketing
The key to measuring your web design, copywriting & web marketing

Archive for April, 2008

eBay wants to force you to use PayPal

Sunday, April 20th, 2008

You may have heard that eBay recently announced its intention to force buyers and sellers to use PayPal on its monopoly online auction site. eBay currently allows users to use other payment methods such as direct bank deposit.

According to iTWire eBay has asked the ACCC to excuse it from the trade practices act over the move.

eBay excuses its actions by arguing that users of PayPal are 4 times less likely to open a dispute about an item. It is understandable that eBay would want advise its customers of those statistics and make recommendations about the best ways to trade.

However, forcing you to risk your money with PayPal is another question altogether.

Remember that PayPal is not a bank.

Unlike the money that you deposit at a real bank, the money in your PayPal account is at far more risk. Moreover PayPal doesn’t behave anything like a bank, and according to many reports intelligible communication with PayPal is practically impossible.

We hope that the ACCC acts to force eBay to abandon this move that is sure to disrupt the bulk of Australia’s retail eCommerce activity.

The 7 Keys of High Conversion Lead Generation Websites - Part 2

Thursday, April 17th, 2008

This is part 2 of our article on The 7 Keys of High Conversion Lead Generation Websites.

Key 5 :- Design for conversion

A website that is designed for conversion will be:

  • Easy to read - why do so many designers hate words? I say that because so many of them try to hide your text by making it tiny, grey and putting it on a white background
  • Easy to scan - highlight keywords and concepts, use good headlines and sub-headlines, bullet points, short paragraphs and short sentences
  • Easy to navigate - It will be intuitive so that your visitors won’t have to think about where to find things
  • Easy to act on - Phone numbers, contact details and contact forms will be built into the logical flow of your website content. On a high conversion lead generation website these things will never be sacrificed for aesthetics.

A good lead generation website is designed for content and designed for conversion. It’s not designed for other designers or to be judged at website design awards (did they go the way of the dodo?).

Key 6 :- Get website traffic from the right places

From a conversion perspective not all website visitors are equal. For instance, if your product is only available in Australia then there’s no point in getting traffic from India.

If your product is only for Architects, be sure that they are the ones who are going to come to your website. So you might advertise your website in the local Architects journal. You might decide to use Search Engine Optimisation to get traffic to your website from Google, but you would target the terms and keywords that Architects are likely to use in a search.

If you get website traffic from the wrong sources, your conversion rates will be low.

If you get people coming to your website who are likely to be interested in your services, then your conversion rates will naturally be higher. Concentrate on getting traffic that’s likely to convert.

Key 7 :- Active measurement and continual improvement

A high conversion lead generation website is never really finished. High website conversion rates rise out of continual measurement and improvement.

You need to be continually monitoring your website to know the answers to these questions:

  • How many visitors are coming to my website?
  • Where are they coming from?
  • How many leads am I getting?
  • What’s my conversion rate?
  • Where are the best leads coming from?

You can easily get the answers to all of these questions from your website and your website analytics software. If you want a high converting lead generation website then this must be your priority. At a minimum you need to monitor this every month.

Oh, and Google Analytics is free. The insight that it can give you into your website is remarkable. There’s no excuse for not having it configured on your website.


So there you have the 7 keys of high conversion lead generation websites. They are:

Key 1 :- Clearly identified customers and goals
Key 2 :- A simple, clear message
Key 3 :- Trust
Key 4 :- Call to action
Key 5 :- Design for conversion
Key 6 :- Get website traffic from the right places
Key 7 :- Active measurement and continual improvement

A well conceived lead generation website will play a critical role for your business by making all of your marketing more effective. TV, newspaper, magazine, outdoor and radio advertising can all leverage a high conversion lead generation website.

Yellow Pages® is an Australian registered trade mark of Telstra Corporation Ltd. This company has requested and has been granted permission from Telstra Corporation Ltd to use the Yellow Pages® trade mark. This company is not otherwise associated with Telstra Corporation or any of it’s subsidiaries.

Can’t find your website in Google? Baby steps for Google rankings.

Wednesday, April 16th, 2008

If I had a dollar for every time I’ve heard this: “I can’t find our website in Google.” The real question usually is, “what did you search for?”

Waiting for your new website to show up in Google can be painful. You can avoid disappointment by setting your expectations right in the first place. Don’t expect to show up under every Google search you can think of in the first month.

Local SEO Guru Jim Stewart posted the following video that explains that with Google results it’s better to target the low hanging fruit than to try and harvest the whole tree in one go.

It is much more effective to pick off good keywords and get them to number one in Google than to go with a shotgun approach.

Ultimately, the Google rankings that you put your effort into should be determined by the keywords that are converting visits into enquiries most efficiently. Those keywords might not be what you think they are.

Yellow Pages® is an Australian registered trade mark of Telstra Corporation Ltd. This company has requested and has been granted permission from Telstra Corporation Ltd to use the Yellow Pages® trade mark. This company is not otherwise associated with Telstra Corporation or any of it’s subsidiaries.

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